Kelly McBride

Director of Operations @Cia Omnigage

NJ, US

Reporting to VP of Operations to manage customer service and technical support to global financial clients as well as healthcare, legal and education.Ensure effective, timely, and correct telecommunications service for our clients.Includes executive level sales communications, meeting coordination, demonstrations, client training, customer service, efficient troubleshooting, QC and QA. Integrate and provide efficient operations with global telecomm carriers.Assist with accounts payables and receivablesOn-boarding/Off-boarding of new clients & users.New product/development evaluation and performance testing.Ensure optimum client performance.Provide client statistical & diagnostic reporting.Clients include investment banks, financial services companies, healthcare, legal agencies, emergency notification systems & state/municipal major news blasts.Conduct the selection, screening, orientation, training and performance management of staff across three departments.Maintain, schedule and record all employee attendance for payroll servicesPlan and assist company related eventsAttend and coordinate tradeshowsSchedule and record contracted employee assignments