Kelly Madison
Vice President - Personal Loans, Operations Strategy
- Role
- Vice President, Personal Loans Operations Strategy at Capital One
- Location
- Barrington, IL, US
- LinkedIn followers
- 500 followers
About Kelly Madison
Innovative and collaborative executive with 20 years of operations strategy, product management and partnership marketing experience. Proven thought leader overseeing industry-leading customer and employee experiences with omni-channel approaches. Passionate disability inclusion advocate. Expertise:* Product Leader* Product Management* Customer Experience* DE & I* Marketing & Operations Management
Experience
Vice President, Personal Loans Operations Strategy
Jun 2025 — Present
Manage end-to-end Personal Loans experience from application start through loan payoff. Manage Core Banking platform supporting personal loans and deposit products and shared Consumer Banking processes like privacy notices and customer correspondence. Manage Well Manage team ensuring Personal Loans processes are operational excellent.
Education
Indiana University - Kelley School of Business
Bachelor of Science (BSc), Marketing
2001 — 2005
Lake Forest Graduate School of Management
Master of Business Administration - MBA, Business Administration and Management, General
2017 — 2020
Indiana University Bloomington
BS in Business, Marketing, Operations Management, Telecommunications, Economics
2001 — 2005
Skills
- Customer Relationship Management (Crm)
- Partnership Marketing
- Credit Cards
- Integrated Marketing
- Database Marketing
- Marketing
- Product Development
- Strategic Planning
- Email Marketing
- Analytics
- Marketing Strategy
- Multi-Channel Marketing
- Strategic Partnerships
- Vendor Management
- Customer Acquisition
- Loyalty Marketing
- Direct Marketing
- Financial Services
- Crm
- Marketing Communications
- Competitive Analysis
- Management
- Segmentation
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