Kelly Lillis
Principal Program Manager at SeekOut
- Role
- Principal Program Manager at SeekOut
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Kelly Lillis
Technical Program Manager | Program & Process Leader Program leader with 10+…
Experience
Principal Program Manager
Mar 2024 — Present · Seattle, WA, US
Transformed planning and tracking for multiple engineering teams by evaluating existing workflows, designing a unified process, and implementing Jira as the central system of record — replacing fragmented tools with a single source of truth.• Developed and scaled process for customer ATS integrations, turning a chaotic workflow into a predictable system that increased on-time implementation delivery from 50% to 95%.• Designed and scaled a triage process for feature requests and bugs, improving prioritization and delivery, and served as the central coordinator between customer-facing and technical teams to provide status visibility and drive urgent issue resolution — achieving full bug tracking visibility (from 30% to 90%).• Reduced post-release regressions from nearly every weekly release to minimal occurrences by rolling out a structured release management framework and partnering with QA and DevOps teams to ensure automated testing was built into every release.• Designed and facilitated quarterly planning process for product management, including weekly check-ins to track commitments, surface risks early, and maintain org-wide alignment.• Served as a trusted advisor to non-engineering teams (Legal, Security, Customer Success), helping them adopt Jira and implement structured workflows that improved visibility, accountability, and efficiency.
Education
James Madison University
BS, Communications
1994 — 1998
University of Washington
MA, Technical Communication
2005 — 2007
Skills
- Creative Direction
- Indesign
- Management
- Team Building
- Project Management
- Agile
- Jira
- Project Delivery
- Software Project Management
- Crm
- Marketing
- Microsoft Project
- Photoshop
- Sharepoint
- Usability
- Client Services
- Consensus Building
- Agile Project Management
- Product Management
- Microsoft Office
- Software as a Service (Saas)
- Technology Development
- Cross-Functional Team Leadership
- Strategy
- E-Commerce
- Interactive Projects
- Illustrator
- Adobe Acrobat
- Vendor Management
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