Kelly Kanellis

WORK HISTORY

EDUCATION

SKILLS

ABOUT KELLY KANELLIS

Highly accomplished, resilient, and growth-focused strategist with 20+ years of experience and demonstrated success in orchestrating and implementing effective strategies and plans for securing excellent business results. An award-winning leader with specialist expertise in achieving customer satisfaction, growth, and retention through leading, training, and developing teams to deliver excellent customer service and support. Proven capabilities in developing recommendations to improve the customer service experience based on data, experience, and industry trends. Well-presented and engaging individual with strong proficiencies in prioritizing client satisfaction, promoting new products and services, setting targets, and ensuring healthy relationships between the company and customers. A transformational business leader with solid skills in recruiting, training, encouraging, and motivating teams to achieve revenue growth and customer retention. Proficient in architecting the customer success organization and solutions, prioritizing objectives and key results, and deploying programs to help promote company value. Known as a true customer advocate with proven ability to drive results under pressure and in the face of ambiguity. An action-oriented self-starter with strong executive presence and experience working with senior executives, internally and customer-facing. Strong ability to take proactive steps to design and implement systems to effectively communicate team vision and promote the motivational atmosphere required to maximize performance. Possess excellent communication, collaboration, multitasking, and time-management skills; able to collaborate with cross-functional teams, customers, and other stakeholders in a professional and prompt manner.