Kelly Smith

About Kelly Smith

As Head of Client Operations, I lead the teams and processes that keep projects running smoothly and clients fully supported—from onboarding through delivery and beyond.With a background in e-commerce and client success, I focus on optimizing workflows, improving communication across teams, and ensuring every client interaction adds value. I work closely with account managers, developers, designers, and leadership to align operations with client goals—helping us deliver high-quality work on time and at scale.I\'m passionate about creating efficient systems, building strong client relationships, and driving team performance. Whether it\'s refining how we deliver projects or solving a complex client challenge, I bring a mix of strategic thinking and hands-on leadership to everything I do.

Experience

1. Instructor

   Corepower Yoga

   Aug 2016 — Present

   Teacher Training Program Lead (Fall 2018)• Run weekly meetings with program coaches to conduct CMS (SalesForce) training, discuss enrollment conversations and best practices, and coordinate promotional classes• Prepare program content outline for each session and delegate sections to each coach to teachTeacher Training Program Coach (Spring 2017, Fall 2017, Spring 2018, Summer 2018, Winter 2020)• Promote and recruit students for teacher training programs • Utilize Salesforce to track leads • Facilitate teacher trainings through preparing and leading lectures, acting as a resource for any questions or concerns, and collect written requirements for certificate completionInstructor RYT• Beginner Vinyasa• Advanced Vinyasa• Yoga Sculpt• Hot Power FusionTraining• 200 Hour Power Vinyasa Certification (August 2017)• 50 Hour Yoga Sculpt Certification (April 2016)• 40 Hour Power Intensive Training: Level Two (September 2017)• 20 Hour Hot Power Fusion Training (Winter 2020)

Education

• Rosary High School

  High School

  2006 — 2010

• Loyola Marymount University

  Bachelor’s Degree, Psychology & Dance

  2010 — 2014