Kelly Hunt
- Role
- Director Customer Experience - Salesforce Classic, Lightning, Chatter, Project Mngmnt, Call Center at BCD Travel
- Location
- Cody, WY, US
- LinkedIn followers
- 500 followers
About Kelly Hunt
My driver? To simplify the complicated. I break down technical tasks and information to…
Experience
Director Customer Experience - Salesforce Classic, Lightning, Chatter, Project Mngmnt, Call Center
Jul 2018 — Present
I drove strategy implementation end-to-end for a growing CX organization to impact customer experiences within the second largest global travel management company,$27B annual revenue. Leading a high-impact diverse team, I provided best-in-class customer service to support 200+ account and 150+ operations managers. • Project Lead Travelers Survey (end-users); executed needs assessment to identify information gaps for operations managers; sent 1.5M invitations worldwide in 17 languages; created hierarchy in Salesforce to improve data sharing providing operations managers visibility to metrics to identify opportunities to close the loop on surveys. • Created dashboards for account managers in NICE Satmetrix to streamline processes resulting in consistent opportunities for agile decision making to impact business and meet client objectives. • Analyzed survey data; presented results and recommendations to c-suite and executive leaders globally to share milestones and celebrate achievements.
Education
Kinman Business University
Graduate, National Travel Program
1982
University of Idaho
General Studies
1980 — 1981
Skills
- Human Resources
- Budgets
- Travel Management
- Online Travel
- Negotiation
- Call Centers
- Leadership
- Microsoft Office
- Team Building
- Contract Negotiation
- Management
- Hospitality
- Sales
- Crm
- Account Management
- Business Travel
- Customer Service
- Training
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