Kelly Horton-Poxton
Director of Customer Support @ Alvys | Customer Success, People Development
- Role
- Director of Customer Support at Alvys
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Kelly Horton-Poxton
As the Manager of Customer Support at Alvys since January 2024, I specialize in people development and customer success, leveraging data-driven strategies to enhance team performance and deliver scalable support models. My focus is on fostering team growth while driving operational efficiency to ensure exceptional client experiences. With over 7 years in leadership roles, including prior experience at Convoy Inc, I have developed a strong background in improving processes, optimizing performance metrics, and aligning team efforts with organizational goals. I am committed to building effective support models and empowering teams to deliver impactful customer-centric solutions.
Experience
Director of Customer Support
Jan 2026 — Present · Seattle, WA, US
Education
University of Washington
Bachelor of Arts (B.A.), Comparative Literature - Cinema Studies
2008 — 2012
University of Washington
Bachelor of Arts (B.A.), Film/Cinema/Video Studies
2008 — 2012
Skills
- Editing
- Microsoft Word
- Team Leadership
- Client Relations
- Employee Training
- Online Marketing
- Quicktime Player 7
- Customer Service
- SEO
- Mentoring
- Microsoft Powerpoint
- Advertising
- Sem
- Microsoft Office
- Talent Management
- Google Docs
- Msn Adcenter
- Search Engine Marketing (Sem)
- Google Adwords
- Coaching
- Client Services
- Mobile Advertising
- Project Management
- Film Criticism
- Salesforce.com
- Executive Leadership
- Microsoft Excel
- Powerpoint
- Communication
- Social Networking
- Leadership
- Training
- Adobe Dreamweaver
- Search Advertising
- Management
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