Kelly Hein
Quality Engineering and Delivery Leader
- Role
- Client Relationship and Delivery Manager at Cognizant
- Location
- Minneapolis, MN, US
- LinkedIn followers
- 500 followers
About Kelly Hein
Passionate and accomplished leader in Quality Engineering and Delivery, bringing a wealth of experience in quality engineering programs, delivery management, agile transformation, and infrastructure management. With a knack for planning and executing complex initiatives, I excel in quality engineering, process design, architecture, implementation, and support. My expertise shines in leading infrastructure and platform projects that significantly improve uptime, security, availability, cost-effectiveness, and performance. As a key player, I thrive in training and leading development, quality engineering, DevOps, and release management teams. Certified as a SAFe Product Manager, I am adept at supporting agile teams in PI/Sprint planning and continuously recommending innovative tools, techniques, and methodologies to enhance productivity and quality.Quality Engineering | Development Operations (DevOps)| Organizational Transformation | Delivery Leadership | Technology Program Management | Agile Organizational & Development Methodologies | Software & Engineering Standards (CMMI, Configuration Management Processes | Build & Release Management | Project Management | Process Improvement
Experience
Client Relationship and Delivery Manager
Jul 2023 — Present · US
As Client Relationship Manager, I manage the day-to-day activities and P&L for select accounts. In partnership with our solution partners, I proactively identify new and expansion opportunities on accounts and plan for and close the extension of existing agreements. Work closely with delivery teams to maximize backlog, optimizing the resource mix and navigating scope changes to ensure client expectations are met. Manage on time and on budget delivery with planned profitability, consistently looking to improve quality and profitability. Lead the onsite project teams and ensure they understand the client environment. Build senior and strategic relationships through delivery excellence. Understand the client environment, issues, and priorities. Serve as the day-to-day point of contact for the clients taking the lead in delivery. Support and drive firm-wide delivery initiatives, as directed.
Education
University of Minnesota - Duluth
BS
Skills
- Test Automation
- Manual Testing
- Test Cases
- Quality Assurance
- Testing
- Development Operations
- Software Quality Assurance
- Program Management
- Requirements Analysis
- Process Improvement
- Release Management
- Sdlc
- Software Project Management
- Tfs
- Agile Project Management
- Configuration Management
- Agile Methodologies
- Software Development
- Scrum
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