Kelly H.
Product Leader | Customer Experience | Platform Strategy | 🔍 Asks the right questions—and ships the right things
- Role
- Senior Product Manager at Asurion
- Location
- Nashville, TN, US
- LinkedIn followers
- 500 followers
About Kelly H.
15 years scaling complex platforms across insurance, telecom, legal, healthcare, QSR, and…
Experience
Senior Product Manager
Mar 2022 — Present · Nashville, TN, US
Lead product strategy for the custom-built point-of-sale and retail operations platform used across 800+ uBreakiFix and Asurion Tech Repair stores (corporate and franchise).• Product owner for end-to-end repair, transaction, payment, and retail operations experiences, supporting 10M+ subscribers across Samsung, Google, Apple, Microsoft, Verizon, and AT & T programs.• Own the end-to-end roadmap, from user research and backlog grooming to stakeholder alignment and GTM• Drive complex platform migrations and partner integrations (POS, CRM, fulfillment, financing), overseeing full launch readiness across both franchise and corporate networks• Collaborate with engineering, design, analytics, and operations teams to ship scalable solutions under tight deadlines• Led native mobile app development and optimization for Verizon, AT & T, and Cricket, improving performance and engagement across iOS and Android platforms.
Education
Middle Tennessee State University
Bachelor of Arts (B.A.)
2005 — 2010
Saitama University
Undergraduate Certificate
2007 — 2008
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