Kelly Hammerle

About Kelly Hammerle

With almost 20 years of experience with education, training and adoption of Microsoft productivity tools, I am a versatile and adaptable technical Business Partner who has worked across functions and geographies to deliver impactful solutions and outcomes for various leaders and programs. I hold an Executive MBA from Quantic School of Business and Technology with expert skills in most Microsoft 365 applications.As a Microsoft 365 End User Support Coordinator, I specialize in empowering teams to maximize their productivity and collaboration through effective adoption of Microsoft 365 tools, including Copilot AI. My role centers on user education and driving awareness of new features and best practices, ensuring that every user can leverage the full potential of the M365 environment. I lead training sessions and develop change management strategies and communication to support seamless migrations, optimize workflows, and enhance user experience. My approach combines continuous learning with a focus on business impact—monitoring service performance, evaluating new solutions, and implementing best practices to drive efficiency. I am passionate about helping organizations stay updated with the latest Microsoft 365 updates and innovations.

Experience

1. Microsoft 365 End User Support Coordinator

   Alcoa

   Oct 2024 — Present · Pittsburgh, PA, US

   Collaborate with end users to ensure effective use and adoption of Microsoft 365 tools.

Education

• Quantic School of Business and Technology

  Executive MBA

• Regent University

  Bachelor of Science - BS, Business Management

  2017 — 2019

Skills

• Powerpoint
• Customer Service
• Fundraising
• Nonprofit Organizations
• Social Media
• Team Building
• Management
• Leadership
• Leadership Development
• Microsoft Word
• Public Speaking
• Non-Profits
• Dreamweaver
• Public Relations
• Volunteer Management
• Community Outreach
• Event Planning
• Notary Public
• Microsoft Office
• Nonprofits