Kelly Hamilton
Lead Quality Manager, Trailhead Content Quality & Engineering at Salesforce
- Role
- Lead Quality Manager, Trailhead Content Quality & Engineering at Salesforce
- Location
- Erie, CO, US
- LinkedIn followers
- 500 followers
About Kelly Hamilton
With multiple years of diverse experience in the tech and education sectors, I have honed my skills in program management, quality assurance, analytics, and Salesforce solutions architecture. My journey has been driven by a passion for leveraging technology to create impactful solutions and enhance user experiences.At Salesforce, I\'ve spent several years in pivotal roles on the Trailhead team that have shaped my expertise in both Salesforce and program management. As a Technical Program Manager, I supported the Superbadge credential program and developed complex, hands-on, technical assessments, ensuring that Trailblazers earn credentials that demonstrate applied knowledge meaningfully. Promoted to Lead Quality Manager, my current role focuses on strategic content quality and maintenance programs for all public Trailhead content (1,800+ badges). This includes supporting the Trailhead Release App in Salesforce, a critical tool for our writers, editors, content testers, and other stakeholders, ensuring seamless content publication and maintenance.Prior to my tenure at Salesforce, I dedicated 4 years to the University of Colorado. My initial role as an Analytics Specialist in the Career Development Office involved creating complex reports and dashboards that provided valuable insights for student career planning and development. Later, as a Salesforce Solutions Architect at the Leeds School of Business, I supported approximately 150 users, managing the Salesforce platform and a suite of integrated applications. This role allowed me to streamline processes and enhance the functionality of our systems, directly contributing to the success of our academic programs.My professional journey is characterized by a commitment to excellence, a collaborative spirit, and a continuous drive to learn and innovate.
Experience
Lead Quality Manager, Trailhead Content Quality & Engineering
Jul 2025 — Present
Education
Front Range Community College
Associate of Arts Degree, Business/Commerce, General
2006 — 2009
University of Colorado Boulder - Leeds School of Business
Bachelor of Science (BS), Marketing
2009 — 2011
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