Kelly H.

About Kelly H.

I am an experienced Business Process and Systems Consultant with over 25 years experience in Supply Chain Management and Requirements Planning. I have worked in manufacturing and distribution environments both nationally and internationally. It is my desire to work in an environment where I can improve business process through systems and process re-engineering. I have designed and implemented supplier collaboration processes across multiple European sites and have managed the implementation of supply chain planning software across Brazil, Canada, Mexico, France, Netherlands, and US sites. I possess strong analytical and communication skills and possess the business acumen to work with all levels of management.

Experience

1. Principal Consultant

   PTC

   Apr 2016 — Present

   Document, evaluate and analyze current and future business processes of clients •Recommend improvements in processes and systems configurations to improve service levels and reduce costs using the Servigistics Xelus Parts and Servigistics Service Parts Management (SPM) applications•Ensure projects delivered on time and on budget•Provide or assist client in training on business processes and Parts application•Perform business assessments to determine “pains” clients are experiencing and recommend simplifications in configuration of Parts application and business processes•Previous and current clients include: Lockheed Martin, jetBlue Airways, FedEx, Northrop Grumman, USCG, Jabil Global Services, Cisco Systems, Johnson & Johnson Ortho-Clinical Diagnostics, Aviall, Cummins Diesel Engines, and American Airlines•Key Accomplishments: o Implemented Global Planning between US and European operations and reduced inventory by 10% over the course of a year while increasing service levelso Implemented Multi-Item Optimization for a specific product and reduced inventory by $10 million while improving service levels to 95% and 97%o Implemented Multi-Item Optimization for specific client customer and reduced inventory by 30% while maintaining a 98% service levelo Managed Proof of Concept project for Multi-Item Optimization in which we won the business from a key competitor

Education

• SUNY Brockport

  MA, Communication

  1997 — 1999

• Finger Lakes Community College

  AAS, Business

  1992 — 1994

• Canisius University

  BA, Communication Studies

  1994 — 1996

• St. John Fisher University

  MBA, Business

  2002 — 2004