Kelly Guy
Customer and Operations Manager - Darwin @Aviva
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WORK HISTORY
Customer and Operations Manager - Darwin @Aviva
SKILLS
ABOUT KELLY GUY
Experienced leader with over 20 years insurance experience, specialising in outsourced and B2B partnership management, customer experience, and operational excellence. Skilled in leading teams to deliver sustainable commercial value, managing risk, and implementing business change to align with evolving regulations and delivery against business plans. Passionate about enhancing customer experiences and journeys, optimising operations, and fostering strong third-party relationships to achieve mutual value in line with strategic goals.Currently responsible for managing multi million pound partnership spend, operational excellence, driving enhanced customer outcomes across multi channel for customers and operating within risk appetite ensuring adherence to regulatory and conduct standards.
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