Kelly Gutowski
- Role
- Insurance Sales & Service Director at USAA
- Location
- Tampa, FL, US
- LinkedIn followers
- 500 followers
About Kelly Gutowski
A highly creative, goal-oriented, and strategic Leader in the financial services industry…
Experience
Insurance Sales & Service Director
Dec 2017 — Present
Manage sales and service of entire Property & Casualty insurance product portfolio. Hire, train, and oversee 8 Insurance Managers and remote team of 150+ licensed agents nationwide. Accountable to drive sales performance, deepen client relationships, and enhance customer experience. Perform needs-based assessments to identify potential upsell opportunities to expand relationships within existing client base. Partner with Training, Human Resources and Project Management teams to develop and implement strategies to optimize product revenue, facilitate change management, onboard new employees, and reduce business expenses enterprise-wide. Analyze call auditing reports; ensure all performance and call quality goals are met. Member Protection Sales. Analyzed processes, identified operational gaps, and developed campaign to increase closure rate of quotes to policies. Created 4-week training program, collaborated with Risk and Legal teams to ensure corporate compliance, and launched program to 5K front-line staff in 1st Q2022. Achieved 3-year high for sales; increased application conversion rate from 46% to 50%+(2nd Q2022). Recognition Program. Leveraged third-party platform and designed all aspects of Recognition Program for 5,500 management, team-level, and front-line employees nationwide. Control $1M budget. Work Anywhere Lead. Implemented strategies to enhance the remote work model to include engagement, hiring in remote areas and IT enhancements. Capacity Contact. Integral in weekly planning and resource allocation and planning to reduce shrinkage and optimize average speed of call answer. Developed pilot for split meeting model. Assist in hiring process of new managers, initiated Manager Onboarding Program. Ranked in Top 5% for Overall Sales (out of 40).
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.