Kelly Gressley

Senior IT Business Analyst - Vendor Management Release Coordinator @CVS Health

Responsible for Facets Vendor Management for CVS Med D IT department * Acted as Project Manager for change work orders from requirements through deployment and warranty * Managed production issues * Worked and managed incident queue * Managed root cause analysis and defects * Managed ServiceNow queue * Prioritized change requests with the business, IT, and the vendor * Hosted weekly status calls on all change requests and production issues * Worked with CVS testing team, business, and vendor development/QA to ensure that timelines were appropriately set and met * Managed defect mitigation and hosted troubleshooting calls when appropriate * Completed all release management responsibilities including release plan, change ticket, post production business and IT validation and all aspects of change deployment * Actively managed disaster recovery tests and certificate renewals * Held monthly calls with management for intake of new change ideas Release coordination for all of Med D in addition to the vendor * Creates release plans for multiple applications and multiple projects * Manages release paperwork for all projects/ applications including ServiceNow and Serena Dimensions * Hosts release calls pulling together all parties to ensure success * Assists with change management process for daily emergency changes