Kelly Fullthorpe

Asset Based Lending Collections Manager @Solaris Law-Consumer

GB

Solaris Law-Consumer is a consumer legal collections firm specialising in ABL and consumer recoveries with a digital-first, compliance-led ethos.• Lead a high-performing team of Customer Engagement Agents focused on ethical and effective resolution strategies.• Designed and implemented bespoke collections mandates, aligning to Consumer Duty standards.• Leveraged SQL and Report Manager to build tailored reporting suites and uncover performance insights.• Enhanced recovery rates by 25% through training, process optimisation, and communication improvements.• Reduced breakages of repayment terms by 15% through client negotiation and strategic change in mandate terms.• Increased contact rates by over 40% by integrating email as a touchpoint during collections cycles.• Platforms used: CRM systems, Genesys dialler, SharePoint, SFTP, Report Manager.

Trinity Upper School, Northampton

High School