Kelly Fergus

About Kelly Fergus

With over ten years of experience in leading cross-functional teams and delivering innovative solutions in the SaaS and marketing domains, I am a strategic leader with a passion for project management. My core competencies include leading project and program management teams, process improvement, customer relationship management, and team empowerment. I value empathy, individual empowerment, self-managing teams, and cultivating psychologically safe work environments. I am always eager to learn new skills, collaborate with diverse stakeholders, and contribute to the growth and success of the organizations I work with.

Experience

1. Director of Strategic Initiatives

   DeliverThat

   Feb 2025 — Present · Canton, OH, US

   In this role, I specialize in leadership without authority by serving as the internal communicator, clarity-giver, and trusted advisor teams rely on to make sense of complex projects and big changes. My work bridges departments, breaks down silos, and ensures everyone—from operations to product to marketing—has the context, confidence, and support needed to move forward.What I Do: • Translate strategic vision and priorities into plain language, actionable plans, and clear next steps—making complexity approachable for every team. • Act as DeliverThat’s “safe person” and sounding board, providing a judgment-free zone for teams navigating new challenges or high-stakes projects for the first time. • Lead cross-functional communication efforts, ensuring everyone is on the same page, expectations are aligned, and wins (as well as lessons) are shared openly. • Build systems, frameworks, and documentation that make project intake, decision-making, and execution more transparent, predictable, and less overwhelming. • Champion a person-centered brand and marketing strategy, focusing on messaging that resonates with restaurant partners, drivers and internal stakeholders alike.

Education

• Cleveland State University

  Communication, Journalism, and Related Programs