Kelly Dutton

Product Owner @NatWest Group

Birmingham, GB

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

Reveal Contact Details

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WORK HISTORY

Sep 2022 — Present

Product Owner @NatWest Group

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Product Owner for Retail onboarding of current and savings customers. Using Agile methodologies to deliver value to our customers through enhancements to digital journeys.

EDUCATION

N/A

Birmingham City University

Bachelor's degree

N/A

BQF

Six Sigma Green Belt

N/A

University of Central England

BA Hons

SKILLS

Performance ImprovementRelationship ManagementOutsourcingCreditProject ManagementProject DeliveryContinuous ImprovementCoachingBusiness ProcessCustomer SatisfactionLeadershipRetail BankingGovernanceBusiness Process ImprovementProgram ManagementCall CentersPeople ManagementFinancial RiskCustomer ExperiencePricingBusiness Process MappingBusiness StrategyComplaints RiskStrategyBankingRisk ManagementTeam ManagementComplaint ReductionContact CentersComplaintsManagementOffshoringBusiness PlanningOperations ManagementService DeliveryBusiness AnalysisChange ManagementPerformance ManagementFinancial ServicesCrm

ABOUT KELLY DUTTON

A confident and experienced leader with a proven track record of developing, and improving the culture within business areas. The ability to deliver through others and develop the potential within teams is something I have consistently achieved and remain passionate about.Specialties: Agile, Lean, People leadership, Financial Industry, Complaints Management, systems and process development and redesign. Driving and managing change, performance development and stakeholder management. Complaint processes and governance requirements. Stakeholder management and relationship development.

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