Kelly D. Westbrook

Digital Product Owner - Catalog & Order @Lennox

Richardson, TX, US

Manage and maintain product catalog data in SAP Hybris, ensuring accuracy, consistency, and alignment with Material Master Data standards across systems including EBX, ZFlow, and SAP ECC.• Lead customer experience improvement initiatives including display name optimization and search feature enhancements, resulting in improved usability and reduced support inquiries.• Collaborate with Data Governance, MDM, and Material Master teams to ensure data integrity and compliance with enterprise-wide standards.• Conduct regular audits of catalog data to identify and resolve quality issues, performing root cause analysis and implementing corrective actions.• Partner with SEO teams to maintain and improve search engine rankings for catalog content, supporting digital visibility and traffic growth.• Ensure accurate product categorization and streamline category structures to reduce complexity and improve navigation.• Maintain documentation of catalog processes and data definitions to support SOX compliance and internal audits.• Utilize Microsoft Azure DevOps to develop and manage user stories, collaborating with IT development teams to execute Catalog and Order Management updates on a monthly sprint schedule.

Embry-Riddle Aeronautical University

Master of Aeronautical Science

Tarrant County College

AAS

Tarrant County College

Continuing Education Certificate

Oklahoma Christian University

BS