Kelly Creates

Operations Manager @NFP, an Aon company (Canada)

Toronto, CA
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Oct 2021 — Present

Operations Manager @NFP, an Aon company (Canada)

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Toronto, ON, CA

EDUCATION

1990 — 1994

University of Ottawa

BSSc, Criminology

1994 — 2002

Insurance Institute of Canada

Chartered Insurance Professional

2013 — 2016

Schulich School of Business - York University

Candidate - Masters Certificate in Adult Training and Development

SKILLS

Business AnalysisPresentationsProperty & Casualty InsuranceProblem SolvingOperations ManagementSales OperationsCustomer ServiceProject ManagementSoftware TrainingSharepointTrainingGeneral InsuranceSalesforce.comClaimSystem TestingWorking with BrokersTraining DeliveryInsuranceMs Office SuiteInstructional DesignCoachingMicrosoft OfficeTraining Needs AnalysisOperational EfficiencyBusiness Process ImprovementCasualty InsuranceRisk ManagementManagementTeam BuildingTraining FacilitationCommercial Insurance

ABOUT KELLY CREATES

I am a resourceful and accomplished bilingual operations and technologies specialist with robust experience across multiple technology platforms. I am recognized as a collaborative and insightful leader who delivers extensive business and industry expertise to optimize operational efficiencies in order to drive business growth. My passion is to work with people to solve problems of all shapes and sizes. Problem solving techniques could be as simple as creating knowledge documents or as complex as requiring a complete process improvement project requiring new technology. I love the challenge of big projects starting from needs analysis right through to implementation but I also find the \"quick wins\" just as rewarding.

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Kelly Creates — Operations Manager at NFP, an Aon company (Canada) in Toronto, CA | Unifers