Kelly Clark
Business Made Simple Certified Business Coach
- Role
- Associate Director at Well-Oiled Operations
- Location
- Tyler, TX, US
- LinkedIn followers
- 500 followers
About Kelly Clark
21 years of consultative sales experience in technology and personal markets• 5 years of learning & development experience in technology and personal markets• Highly organized professional with a commitment to job completion• Excellent verbal communication, written communication and leadership skills• Good sense of humor and confidence interacting with a wide range of personalities• Excel in developing relationships and building trust at all levels of an organization and with team members
Experience
Associate Director
Oct 2025 — Present
Serving as the strategic architect and operational leader of our customer success team, overseeing the Managers who collectively lead teams of Business Consultants. Responsible for the health, performance, and continuous improvement of the entire department, with direct accountability for company-wide retention rates, manager development, and the systems that enable scalable, exceptional client experiences.While maintaining a small portfolio of high-value complex clients, primary focus is elevating the managers into world-class leaders who drive team excellence. Coaching managers, analyzing department-wide performance trends, designing scalable processes, leading strategic initiatives, and ensuring every layer of the customer success organization is aligned with Well-Oiled Operation\'s mission of transforming small business owners\' lives.Reporting directly to the VP of Customer Success and serving as a key member of the leadership team, influencing company strategy, product development, and the future direction of customer success at Well-Oiled Operations.
Education
Quitman High School
High School
1984 — 1987
Texas State University-San Marcos
• Bachelor of Business Administration
1989 — 1992
Skills
- Selling
- Dell Poweredge Servers
- Customer Relations
- Leadership Mentoring
- Learning Management
- Forecasting
- Recruiting
- F5
- Public Speaking
- Computer Hardware
- Account Management
- Consultative Selling
- Salesforce.com
- Sales Process
- Sales Operations
- Solution Selling
- Customer Service
- Training & Development
- Articulate
- Emc
- Cross-Functional Team Leadership
- Coaching
- Captivate
- Direct Sales
- Sales
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