Kelly Chiles

About Kelly Chiles

I am an accomplished and results-driven Customer Success Manager, my primary objective is to establish and foster robust business relationships. Throughout my tenure, I have consistently surpassed company expectations, excelling in diverse responsibilities. I have proven myself adept at managing projects, nurturing positive client relationships, promoting collaboration among team members, and consistently going the extra mile to exceed client expectations, thereby driving overall company success.Solutions by Text (SBT) enables businesses in consumer finance to effectively and conveniently reach their customers. Through a compliance-first messaging platform that seamlessly integrates payments, SBT helps foster meaningful conversations that drive measurable results. For too long, companies have relied on low-yield communication methods such as phone calls, mail, emails, and apps— leaving customers overwhelmed and messages lost in the noise. To break through, businesses need a solution that ensures precision, reach, and results. SBT delivers on this promise, helping its customers achieve outcomes like up to a 400% ROI and a 97% reduction in time to revenue. Solutions by Text. Good conversations pay off™.You can learn more about SBT by clicking on the links in the ‘Featured’ section.Always happy to connect, please feel free to reach out via LinkedIn or email k••••••@solutionsbytext.com.

Experience

1. Senior Customer Success Manager

   Solutions by Text

   Jul 2023 — Present

   Solutions by Text (SBT) enables businesses in consumer finance to effectively and conveniently reach their customers. Through a compliance-first messaging platform that seamlessly integrates payments, SBT helps foster meaningful conversations that drive measurable results. For too long, companies have relied on low-yield communication methods such as phone calls, mail, emails, and apps— leaving customers overwhelmed and messages lost in the noise. To break through, businesses need a solution that ensures precision, reach, and results. SBT delivers on this promise, helping its customers achieve outcomes like up to a 400% ROI and a 97% reduction in time to revenue. Solutions by Text. Good conversations pay off™.

Education

• Kansas City Kansas Community College

  Associate's degree, Business Administration and Management, General

  1996 — 1998

• University of Missouri-Kansas City

  Business Administration, Business

  2001 — 2003

Skills

• Management
• Direct Sales
• B2b
• Customer Service
• Microsoft Excel
• Leadership
• Account Management
• Microsoft Office
• Sales
• Negotiation
• Customer Satisfaction
• Call Center
• Business Development
• Call Centers