Kelly Cheveallier
Vice President, Senior Business Support Manager, Content and Communications Manager @Citizens
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WORK HISTORY
Vice President, Senior Business Support Manager, Content and Communications Manager @Citizens
Streamlined communications with consolidated vehicles (reduced from 10 to 2 with improved layout), reliable cadence, and aesthetically pleasing and reader-friendly content for improved clarity, engagement, and impact – colleague survey yielded 100 NPS score! All improvements made in support of business goals to reduce risk, improve efficiency, and enhance change management practices.• Built new colleague resource center with a more technology-forward approach (leveraging SharePoint and cloud mindset) across multiple channels, significantly increasing views (up to 300%) and access. • Developed a standardized approach to communication, documentation, and content management including a repository designed to support data needs and future innovation.• Employs an agile mindset by continually improving and expanding on the foundation built.• Reduced vendor costs by ~50% in 2018 through contract renegotiation and achieved additional annual savings by consolidating platforms post-acquisition.
ABOUT KELLY CHEVEALLIER
Dynamic, personable, and results-driven leader with a passion for people and setting colleagues up for success. Over 20 years of experience in the mortgage industry with a proven ability to mentor and empower teams, optimize operations, and implement strategic initiatives. Recognized for bringing colleagues together, problem-solving, analytical skills, and the ability to drive efficiency while fostering cross-collaboration.• Communication & Content Management• Project & Change Management• Business Process Optimization • Strategic Planning & Leadership• Issue Resolution & Risk Mitigation• Vendor & Contract Negotiation• MS Office 365 (e.g. SharePoint) & Business Tools (e.g. Jira)• Adept at bringing together stakeholders with differing viewpoints, facilitating productive discussions, and aligning teams toward shared objectives.• Known for simplifying complex topics through clear, concise, and aesthetically pleasing content, designed to maximize understanding.• Holistic thinker who integrates diverse perspectives to develop well-rounded, forward-thinking solutions.• Skilled at tailoring communication styles to engage colleagues across all organizational levels.
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