Kelly Carlson
Principal Project Manager @Sap Concur
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WORK HISTORY
Principal Project Manager @Sap Concur
Phoenix, AZ, US
In charge of leading large multi-country client software implementations for this SaaS company, providing travel and expense management services. Strategic partner with client stakeholders in needs analysis, business requirements gathering and presentation of customized solutions to meet client-specific expense policy, tax requirements, languages and cultural needs. Project manage internal resources and client team in project design and timeline management for solution implementation. Also, trained as a Functional Consultant with expertise in configuration and client customization. § Consistently applauded by clients for responsiveness and superior solution delivery while working on up to 5 simultaneous implementations and directing up to 15 resources per project.
ABOUT KELLY CARLSON
I thrive on applying my analytic and project management skills to design and deliver high value expense, finance, and payroll technology platforms that improve client’s operational efficiency and performance. My background encompasses 15+ years of experience in end-to-end implementation, training, and support of client workforce solutions where critical thinking and problem solving skills are vital to ensure clients get the most out of their investment and solutions meet international and complex tax, workforce and operational requirements. Throughout my career, I’ve been recognized for consistently exceeding expectations and noted for: Applying upbeat and positive communication style to get the job done. I’ve been personally requested by clients to serve as their implementation leader. Consistently scoring high on client satisfaction surveys. During my 10-year career with Paychex, I was always in the top percentage for client satisfaction. Track record of delivering implementations on-time, within budget, and with no disruption to service despite working on multiple simultaneous client projects. I’m considered a thought partner to client stakeholders with strength applying strong understanding of business operations to analyze existing systems, interface requirements, and business processes and determine and guide the client towards the best solution for their business needs. Lastly, I make certain to serve as an ongoing resource, providing training and support to help my clients develop the skills and confidence to use workforce solution products with ease. I can be reached at ⌨ k••••••••@sap.com
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