Kelly Caldwell-Preston

About Kelly Caldwell-Preston

As a results-driven professional with a background in project management, customer success, and implementation within the SaaS technology space, I excel at developing processes and implementing tools that drive successful project outcomes. With a focus on delivering measurable value, I am skilled at managing complex projects from inception to completion, ensuring alignment with client goals, stakeholder expectations, and organizational objectives.I bring a strong technical acumen and a customer-first mindset to every project, helping to optimize product adoption, onboarding, and retention. I collaborate closely with internal teams and senior leadership to design solutions that resolve challenges, drive efficiency, and promote continuous improvement across all stages of the project lifecycle. My approach is both strategic and hands-on, ensuring that projects are delivered on time, within scope, and with the desired impact. Key Highlights Managed end-to-end project delivery, ensuring timely execution and successful outcomes through proactive planning, resource allocation, risk mitigation, and clear communication with stakeholders. Drove project alignment with client needs, fostering strong relationships and promoting adoption through structured onboarding programs, training materials, and ongoing support initiatives. Coordinated customer-facing initiatives, including strategic business reviews and product feedback sessions, ensuring project goals aligned with long-term customer success and retention. Demonstrated leadership in navigating complex challenges, delivering tailored solutions, and maintaining high levels of client satisfaction while driving account growth and renewals. Areas of Impact Project Management | Process Optimization | Customer Experience | Change Management | Risk Management | Stakeholder Communication | Product Adoption & Implementation | SaaS Project Delivery | Strategic Planning | Client Relationship Management

Experience

1. Marketing Project Coordinator

   8am

   Oct 2023 — Present · Austin, TX, US

   As a Marketing Project Coordinator, I collaborate with key stakeholders to drive the successful execution of marketing campaigns and projects, ensuring alignment with business objectives, timelines, and deadlines.Highlights: Managed project workflows across marketing teams, ensuring timely delivery of marketing initiatives by creating clear schedules, setting priorities, and tracking progress in Asana and Wrike to meet deadlines and maintain accountability. Coordinated closely with cross-functional teams, such as product and sales, to ensure project goals aligned with business strategies and that all departments were aligned throughout each campaign phase. Monitored and optimized project timelines by identifying potential risks and bottlenecks, ensuring the marketing team remained on track while maintaining flexibility to adjust resources and timelines when necessary.

Education

• Atlantic Cape Community College

  Associate’s Degree, Psychology

• Thomas Edison State University

  Bachelor's degree, Research and Experimental Psychology

Skills

• Cashiering
• Public Speaking
• Medical Terminology
• Psychology
• Product Launch
• Animal Science
• Pharmaceutics
• Animal Nutrition
• Customer Support
• Organization Skills
• Pets
• Communication
• Pharmaceutical Industry
• Data Entry
• Social Media Marketing
• Microsoft Excel
• Powerpoint
• Microsoft Word
• Customer Retention
• Customer Service
• Teamwork
• Leadership
• Microsoft Office
• Sales
• Veterinary Medicine
• Medicine
• Social Networking
• Animal Care
• Pet Care
• Animal Behavior
• Internal Medicine
• Strategic Planning
• Radiology
• Healthcare
• Phone Etiquette
• Social Media