Kelly Beckert

About Kelly Beckert

Highly accomplished and dynamic Senior Client Success Manager with experience working with Enterprise clients. Results-driven with a proven track record of fostering long-term partnerships and identifying and implementing strategies to produce positive outcomes, such as client satisfaction, retention, increased product adoption, and revenue growth. History of success in developing and growing customer–company relationships to support the organizational mission. Utilizes superior communication skills in developing and delivering highly effective presentations for management, clients, and technical team members.

Experience

1. Senior Account Manager

   Zelis

   Apr 2021 — Present · Morristown, NJ, US

   Managed a portfolio of 3-5 top tier Enterprise clients with focus on retention and growth in a SaaS-based model.• Oversaw multi-million-dollar contract renewals with 100% retention rate.• Forecasted and exceeded annual revenue goals by selling new products and services to existing accounts, across Business units where applicable.• Developed deep knowledge of clients\' ongoing business needs and long-term focus areas, leading the development of strategic account plans for C-suite executives.• Served as client advocate to Product team for roadmap expansion and existing product adoption.• Analyzed platform usage via Pendo reporting and shared insights with clients or internal resources to meet or exceed benchmarking.• Provided training on processes and operational readiness to new clients to ensure an easy transition post-implementation.• Mentored and onboarded junior AMs and streamlined team processes to increase efficiency.• Led seamless transition of clients during the Zelis acquisition.

Education

• Marist University

  Bachelor of Business Administration - BBA

  2003 — 2007