Kelly Ayars

About Kelly Ayars

Expert Leader of sales operations, presales activities, project management, process improvement, and reporting teams, who has continually gained additional responsibilities due to proven and successful improvement track records. Keen ability to synthesize information, focus on high impact areas and illuminate the key issues within a framework to provide teams with invaluable insight. Strong problem solving and root cause analysis skills with an ability to quickly assess situations and recommend solutions to make incredibly high impact change as well as positively disrupt the status quo. Firm background in leading teams to drive sales cycle improvement, process improvement, program management, communication, training, cultural change, performance management and people development.I have spent the majority of my career working with Leadership to dissect corporate strategies and establish associated initiatives and/or programs to set the pace of cohesive implementation of each program. I have set direction around those strategies and communicated the plan of action in an extremely comprehensible technique, while ensuring key milestones are achieved in a timely and cost-effective manner. I have managed multiple teams spanning program management, process improvement, reporting, and systems/tools and ensured each team was optimally developed and operating within budget.Specialties: Strong Leadership Background; Strategic Planning & Tactical Execution; Team Building, Leadership & People Development; Executive Reporting; Gap Identification/Resolution; Natural & Persuasive Communicator / Natural Ability to Synthesize Information; Business Process Management; Program & Project Management; Cultural Change Management

Experience

1. Chief Information Officer

   Segra

   Apr 2025 — Present · Kansas City, MO, US

   Lead the following teams: Process & Program Integration, Business & System Requirements, System Development & Architecture, IT Architecture, Network Engineering Programs, Customer Project Mgmt• Lead overall data integrity, process improvement, automation, and integration efforts• Leading IT & System Consolidation/Architecture/Integration Roadmap• Guiding Network Enhancement Roadmap• Leading special projects and overseeing budget and expense functions associated: E2E Revenue, E2E Process/Tool Auditing, E2E Accountability, Sales and Operations Reporting/Analytic• Leading team in gap and data analysis to make improvements to end-to-end (E2E) customer implementation and the customer experience to increase overall cycle time, productivity, and efficiencies.• Directing team in creating roadmaps for project prioritization and process improvements to deliver on-time and on-budget.• Leading team in overarching Dashboard & Report development and automation utilizing SQL to provide various organizations a real-time view into the state of the business.• Leading team in analyzing data on overall revenue performance, sales team/seller performance, and operational performance to make recommendations on corporate strategies, processes and reporting to increase overall productivity and efficiencies resulting in a strong EBITDA.• Leading team to project manage fiber build installations for customer solutions.

Education

• Arizona State University

  Business Administration

  1994 — 1995

• Metropolitan State University of Denver

  BA, Political Science - Emphasis in International Policy

  1995 — 1999

Skills

• Solution Selling
• Telecommunications
• Sales Operations
• Managed Services
• Program Management
• Call Center
• Product Management
• Strategy
• Crm
• Salesforce.com
• Change Management
• Training
• Management
• Process Improvement
• Business Process
• Leadership
• Business Process Improvement
• Call Centers