Kelly J.

About Kelly J.

I’m an operations professional working at the intersection of administration, finance, and customer experience within a mission-driven law education nonprofit. I support the organization’s day-to-day functioning by managing program registrations and records, accounts payable and administrative finance processes, and front-line student and customer service.In a small nonprofit environment, I serve as a central point of coordination—helping keep systems organized, communication clear, and operations running smoothly so educators and leadership can stay focused on impact. I’m detail-oriented, dependable, and thoughtful about how operational decisions affect both internal teams and the individuals we serve.I’m especially skilled at bringing structure to complex or growing organizations, streamlining workflows, and maintaining a high standard of service in compliance-focused environments. I value clarity, accountability, and responsiveness, and I’m motivated by work that expands access to education and supports meaningful outcomes.

Experience

1. Customer Experience & Operations Manager

   Virginia Cle

   Jan 2026 — Present · Charlottesville, VA, US

   Operations professional supporting a mission-driven law education nonprofit through strong administrative, financial, and service-oriented leadership. I manage core operational functions including program registrations and records, accounts payable and administrative finance processes, and day-to-day student and customer service—ensuring accuracy, compliance, and a supportive experience for all stakeholders.I serve as a central point of coordination across internal teams, instructors, vendors, and participants, helping translate organizational goals into clear, efficient systems. My work focuses on creating structure behind the scenes so educators and learners can stay focused on impact.Key areas of focus: • Nonprofit operations & administrative management • Program registration, enrollment, and data integrity • Accounts payable & financial coordination • Student services & stakeholder communication • Process improvement & operational efficiency • Cross-functional support & problem solvingI value clarity, accountability, and service—and I’m especially motivated by work that expands access to education and supports meaningful outcomes.

Education

• Virginia Commonwealth University

  Bachelor of Science (BS), Sociology

Skills

• Customer Service
• Salesforce.com
• Time Management
• Customer Satisfaction
• Call Center
• Conference Calls
• Account Verifications
• Retail
• Web Presence
• Social Media Marketing
• Basic Website Building
• Inventory Management
• Hyland Virtual Printer
• Onbase
• Rightfax
• Microsoft Office
• Social Media
• Social Media Networking
• Facebook Page
• Twitter
• Instagram
• Multitasking
• Credit Reporting
• Fcra