Kelli Shepard

About Kelli Shepard

Insightful patient experience strategist with solid experience leading key initiatives across the continuum of care. Skilled at establishing partnerships with organizational leaders to effectively achieve measurable, strategic outcomes.

Experience

1. CEO Healthcare Consultant

   Patient Experience Partners

   Apr 2014 — Present · Tempe, AZ

   Principal consultant collaborating with clients to establish short and long range patient experience goals by implementing best practices to achieve measurable results. Working across the continuum of care with private physician practices, clinics and group practices, acute care hospitals, acute rehabilitation centers, home health, skilled nursing care facilities and hospice.

Education

• Trinity Lutheran Seminary

  Masters of Divinity, Theology

  1991 — 1995

• Capital University

  BSW, Social Work

  1987 — 1991

• Grand Canyon University

  MBA, Healthcare Management

  2011 — 2014

Skills

• Physician Relations
• Strategic Planning
• Data Analysis
• Organizational Development
• Disease Management
• Leadership
• Process Improvement
• Coaching
• Managed Care
• Inpatient
• Healthcare
• Change Management
• Medicare
• Community Outreach
• Patient Advocacy
• Inpatient Care
• Jcaho
• Business Process Improvement
• Quality Improvement
• Team Building
• Workshop Facilitation
• Leadership Development
• Healthcare Industry
• Management
• Performance Improvement
• Conflict Resolution
• Employee Relations
• Staff Development
• Case Managment
• Training
• Healthcare Management
• Public Speaking
• Program Development
• Ambulatory
• Customer Service
• Acute Care
• Physicians
• Hospitals
• Program Management
• Human Resources