Kellis King
Tenured CX Professional, People Leader, and Creative Collaborator
- Role
- Barre Instructor at barre3
- Location
- Las Vegas, NV, US
- LinkedIn followers
- 500 followers
About Kellis King
Customer Experience and Operations Leader with 13+ years of experience in what I like to call “People Building.” I thrive at the intersection of empathy, performance, and creativity, leading large, diverse onsite, remote, and offshore BPO teams across customer support and inbound sales. Whether in high-growth environments or fast-paced industries like live events and music festivals, I build cultures where people feel empowered, accountable, and motivated to win together.I lead frontline representatives and leaders at all levels, blending relationship-driven leadership with measurable results. In 2025, my team achieved a 93% CSAT average across 1,700+ customer conversations, sustained 80–85% CSAT YoY, and maintained 60%+ First Contact Resolution. In previous organizations, I\'ve contributed to $14M+ in annual revenue through strategic engagement initiatives.With deep Zendesk expertise, I use data-driven coaching, QA insights, and conversation analytics to elevate performance and streamline operations. I’m energized by collaboration, creative problem-solving, and building teams that not only support the business but actively fuel its growth.If it involves people, performance, and a little bit of creative momentum, I’m in.
Experience
Barre Instructor
Jun 2024 — Present · Henderson, NV, US
Design engaging and uplifting class templates with curated playlists to enhance the client experience.• Provide real-time form corrections and modifications to ensure client safety and effectiveness.• Build strong client connections, offering guidance and encouragement to foster a welcoming studio environment.• Introduce first-time clients to class structure, studio platforms, and membership options.• Promote and sell studio retail, including fitness equipment, apparel, and accessories.• Stay up to date with online trainings, anatomy coursework, and new studio-approved techniques to continuously improve instruction.
Education
University of Nebraska at Kearney
Master’s Degree, Art Education
2014 — 2018
University of Nevada, Reno
Bachelor of Arts (B.A.), Art History, Criticism and Conservation
2008 — 2012
Skills
- Management
- Microsoft Excel
- Powerpoint
- Budgeting
- Event Planning
- Microsoft Word
- Team Leadership
- Time Management
- Leadership
- Research
- Illustrator
- Photoshop
- Social Networking
- Training
- Art
- Scheduling
- Microsoft Office
- Sales
- Customer Service
- Social Media
- Presentations
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