Kellie Green
- Role
- General Manager Global Connected Support at Microsoft
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Kellie Green
With over 25 years of experience in the software and cloud industry, I am a customer…
Experience
General Manager Global Connected Support
Jan 2022 — Present
Customer-obsessed, growth mindset leader who leads with empathy and a people-first management philosophy. Responsible for the global connected support delivery transformation for Microsoft’s Customer Service & Support organization. Priority areas include customer, partner, and field-related escalation support management and critical situation & incident management.
Skills
- Offshore Project Management
- Strategy
- Cross-Functional Team Leadership
- Process Improvement
- Solution Selling
- Quality Assurance
- Management
- Leadership
- Service Delivery
- Account Management
- Saas
- Virtualization
- Operations Management
- Vendor Management
- Sales
- Product Management
- Integration
- Recruiting
- Strategic Partnerships
- Cloud Computing
- Managed Services
- Professional Services
- Performance Management
- Insourcing
- Change Management
- Program Management
- Call Center
- Project Planning
- Training
- People Management
- Enterprise Software
- Call Centers
- Crm
- Software as a Service (Saas)
- Customer Experience
- Outsourcing
- Team Leadership
- Business Process Improvement
- Data Center
- Salesforce.com
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