Kellie Rhoads
Sr Manager, Training @Holiday Inn Club Vacations
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WORK HISTORY
Sr Manager, Training @Holiday Inn Club Vacations
Lead and develop a team responsible for delivering core enterprise learning programs, including new leader onboarding and emerging leader development, ensuring consistent quality and facilitator excellence.• Diagnose performance and capability gaps using business data and stakeholder input, and partner with leaders to design targeted learning and organizational development solutions tied to measurable outcomes.• Own the strategy, design, and continuous improvement of instructor-led training programs that directly support key business and talent priorities.• Collaborate with functional and HR leaders to assess leadership readiness and build practical, scalable learning solutions that improve manager effectiveness and team performance.• Serve as a senior learning advisor on complex initiatives, balancing instructional design with facilitation strategy to drive engagement, application, and behavior change.• Ensure learning experiences reinforce organizational values, leadership expectations, and talent development priorities as the business evolves.• Establish and model a consultative learning approach by setting success measures, evaluating impact, and refining solutions to ensure relevance and sustainability.
EDUCATION
University of Florida
Bachelor’s Degree, Psychology
SKILLS
ABOUT KELLIE RHOADS
Customer experience-driven learning and development leader with over a decade of progressive experience across hospitality, technology, and retail. Known for designing innovative training programs that drive measurable business results, including double-digit improvements in customer satisfaction and team performance. Proven ability to align learning strategy with organizational goals, lead high-performing teams, and consult cross-functionally to build scalable, data-informed solutions. Passionate about empowering others through engaging, meaningful learning experiences.
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