Kellie L. Raimondi

Hostess @Pf Changs China Bistro

US

Hostess / Certified Trainer entails- Developing and delivering training programs to new and existing hostesses at PF Chang\'s, ensuring they are proficient in greeting guests, managing reservations, seating customers, and upholding the company\'s standards of service, all while adhering to the established training curriculum and assessment procedures. My key responsibilities include the following:•Conducting training sessions:Leading hands-on training sessions covering topics like proper phone etiquette, table management, guest interaction, and resolving customer concerns. •Assessing trainee performance:Evaluating trainees\' knowledge and skills through practical assessments, quizzes, and observation during live interactions with customers. •Mentoring and coaching:Providing ongoing feedback and support to new hostesses to help them improve their performance and adapt to the role. •Maintaining training standards:Ensuring consistency in training delivery across different locations and adhering to company policies and procedures.•Identifying training needs:Regularly evaluating the performance of hostesses to identify areas for improvement and update training. •Staying updated on industry trends:Keeping abreast of new hospitality practices and guest service standards to incorporate into training programs.

Empire Beauty School-Pineville North Carolina

Cosmetology License