Kellie Herbert

About Kellie Herbert

As Chief Operating Officer at Ladner Facial Plastic Surgery, I lead the strategic and operational functions of a premier facial aesthetics practice, with a focus on scaling growth, optimizing performance, and delivering an unparalleled patient experience. From surgical operations to marketing strategy, I partner closely with our clinical and business teams to drive consult volume, elevate our luxury brand positioning, and implement systems that support long-term success in a competitive market.I bring over 20 years of executive leadership in service delivery, strategic operations, HR, and program management—spanning healthcare, tech, and global customer service environments. Whether building high-performing teams, improving margins, or launching new service lines, I’m passionate about blending operational rigor with human-centered leadership to drive sustainable, mission-aligned growth.Prior to this role, I served as Vice President of Service Delivery at Aira, where I led global 24/7 operations for a visual interpreting platform serving the blind and low-vision community. I also spent five years at Amazon, where I led multi-million-dollar transformation initiatives, launched global workforce programs, and founded a national women’s leadership initiative.My work is fueled by a deep belief in equity, excellence, and innovation—and by the opportunity to create meaningful experiences for both customers and teams.

Experience

1. Chief Operating Officer

   Ladner Facial Plastic Surgery

   Oct 2025 — Present · Greenwood Village, CO, US

Education

• Regent University

  Global Business Management, Global Entrepreneurship and Leadership

• Regent University

  Master of Business Administration - MBA