Kellie Goodson

WORK HISTORY

EDUCATION

ABOUT KELLIE GOODSON

Kellie is a thought leader in the areas of patient experience (PX), patient and family engagement (PFE), and health equity in health care quality and safety improvement. She has worked with multiple health systems to improve patient outcomes using the lens of health disparities identification and resolution paired with the tenets of quality improvement. She has led a multi-year analysis of hospitals leveraging and deploying PFE in quality and safety improvement that demonstrated a correlation between implementation of PFE and improvements in patient outcomes, specifically lower rates of 30-day readmissions and falls with injury. Kellie led national Affinity Groups for the topics of PFE and health equity for the Centers for Medicare and Medicaid Services and has served on national committees for the National Quality Forum and the Institute for Patient- and Family-Centered Care. An experienced speaker, she champions the inclusion of patient voices in health care improvement efforts and building partnerships with patients, families, and providers to transform health care delivery and outcomes.Kellie received her Bachelor of Science in Business from the University of New Hampshire and her Master of Science in Integrated Health Care Management from Western Governors University. She is also a Certified Patient Experience Professional (CPXP).Born and raised in New Hampshire, Kellie moved to Dallas at the start of her career where she met and married her husband over 25 years ago. They have a very busy household with three children and two dogs.