Kellie Caprio Martino
- Role
- Sr Member Networks Director at Vizient
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About Kellie Caprio Martino
Healthcare leader with 20+ years of experience driving customer engagement, executive…
Experience
Sr Member Networks Director
Oct 2022 — Present · Chicago, IL, US
Lead the Member Networks Offering by leveraging AI-driven market intelligence tools, market research andadvanced analytics to uncover industry trends and synthesize complex research into executive-readydeliverables for C-suite stakeholders.• Translate strategic initiatives into high-impact content informed by NLP-analyzed member feedback, C-suiteexecutive priorities, and industry research and benchmarks. Applied project management expertise toensure effective execution.• Act as a strategic client relations manager, aligning solutions with executive’s evolving needs and providingclear roadmaps to support their long-term goals. Deliver presentations and facilitate data-informeddiscussions around emerging topics during executive forums. Increased client satisfaction from 9.0 to 9.5on a ten point scale.• Define and track key engagement metrics using CRM and Tableau dashboards; automate trend analysispipelines to identify leading practices and support scalable implementation strategies.• Streamline sales lead management by leveraging Salesforce CRM to direct opportunities to the appropriatebusiness units, incorporating automation to enhance efficiency.• Drive revenue growth by analyzing member behavior data, uncovering upsell opportunities, and enhancingretention strategies through personalized engagement campaigns.
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