Kellie Brewer
Customer Success Manager @The University Of Texas School Of Law
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WORK HISTORY
Customer Success Manager @The University Of Texas School Of Law
Provide customer service and technical support for conference registrations, product sales and subscriptions, online course and webcast delivery.Handle customer communications and enters orders received by phone, mail and fax for live conference and online course registrations, and product and subscription sales, as well as inquiries regarding order status, payments, cancellations and refunds. Provide technical support and advice by phone and email to customers having problems taking online courses and webcasts. Manage customer service emails to provide timely and optimum results. Complete working knowledge of Department\'s conference and product offerings in order to process registrations and orders, answer customer questions, cross-sell and up-sell products, and encourage group registrations and product sales to law firms and companies. Suggests ways to improve sales, reduce expenses, and improve business processes.
ABOUT KELLIE BREWER
In today\'s customer service oriented society, timely, friendly, proactive service is sought to enhance future business growth. Customer loyalty is always impacted when you employ the right service professional to represent you when assisting your valued customers.My long-term experience in the service industry has taught me how to meet and exceed each customer\'s expectations with service that sells. I have assisted all types of customers in all types of settings. I realize that acquiring and maintaining loyal repeat business as well as spreading the word of your business through these loyal patrons is of the utmost importance in every company.I am an excellent trainer who achieves ongoing success with teams by building morale, maintaining teams\' self-confidence, and training them to build the sale by improving their people skills.
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