Kellie Albers

About Kellie Albers

Guest obsessed professional striving to help all families discover the joys of everyday life.

Experience

1. Service and Engagement Team Lead

   Target

   Apr 2021 — Present

   Own and manage business, service and brand for all front of store experiences. This includes registers, self checkout, guest services and order pick-up/drive-up.* Lead a team of 35+ passionate and knowledgeable Guest Advocates and Front of Store Attendants who strive to exceed guest service expectations by focusing on decreasing wait time, friendly guest interaction and service recovery.* Understand sales and operations goal, plan and execute daily/weekly workload to deliver on store goals and guest engagement.* Lead and follow-up on training completion, checking for understanding and supporting continuous education opportunities to drive proficiencies for all front of store experiences* Personalize recognition and appreciation to reinforce critical guest service behaviors and promote a positive team and guest centric culture.* Educate advocates on loyalty offerings to ensure my team can inform, educate and drive the suite of benefits.* Utilize guest survey reporting tools to drive change in key areas with the greatest impact on guest experience; and use guest feedback to coach/recognize my team.* Expect and enable team members to deliver orders efficiently and accurately to digital guests.

Education

• Pathstream

  Facebook Digital Marketing Certificate with Content Strategy , Digital Marketing

• Louisiana State University

  Bachelor of Science - BS, Leadership and Human Resource Development

• Northwest Missouri State University

  Bachelor of Arts, Public Relations

  2006 — 2009

Skills

• Writing
• Team Leadership
• Community Relations
• Editing
• Marketing Communications
• Social Media
• Press Releases
• Youth Development
• Customer Service
• Microsoft Office
• Youth Work
• Marketing
• Volunteer Management
• Public Relations
• Fundraising
• Event Management