Kelli Trumbull

About Kelli Trumbull

Certified Meeting Professional (CMP) since 2008 and a two-time ConventionSouth Meeting…

Experience

1. Assistant Director of Conference Services, a Pyramid Global Hospitality Company

   Pyramid Global Hospitality

   Jun 2024 — Present · Roanoke, WV, US

   Manage the conference center meeting space and coordinate efforts to maximize usage and revenues* Supervise areas of conference services to include coordination, conference floor operation, and planning* Develop, implement, and monitor Conference Services Department budget* Forecast Conference Services Department revenue* Monitor and supervise Conference Services Department expenditures and payroll* Maintain adequate staffing through hiring, dismissals, training, and development* Supervise and resource supplies and inventories * Develop and evaluate departmental STO’s* Complete forecasts, plans, and productivity reports * Maintain accuracy of Delphi system to include correct items and documents* Increase and maintain MeetingScope scores for property* Participate in the preparation of annual departmental operating budgets and financial planning* Monitor budget and up-sell products and services while managing departmental costs and waste* Determine pricing of catering, function space, and hotel services within approved departmental booking guidelines* Ensure that special arrangements (Food and Beverage, Audio Visual, and other requests) are properly documented on BEO\'s and signed by an authorized representative of the group* Attain pre-set monthly revenue goals for catering and banquet departments, as determined by senior management* Lead weekly meetings, ensuring that other hotel departments understand their roles in upcoming group programs, and reviewing past performance for groups which have checked out* Responsible for Catering & Conference Planning Managers; from booking turnover to execution and Conference Services from the time of Contract receipt to execution* Develop annual business plan for the department

Education

• West Virginia University

  Public Relations, Advertising, and Applied Communication

• West Virginia University

  Public Relations

  1997 — 2002

Skills

• Food & Beverage
• Customer Service
• Customer Satisfaction
• Front Office
• Management
• Team Building
• Hospitality Industry
• Convention Services
• Hospitality
• Special Events
• Banquets
• Social Media
• Leadership
• Micros
• Menu Development
• Event Planning
• Budgets
• Marketing
• Hotels
• Sales
• Revenue Analysis
• Tourism
• Event Management
• Meeting Planning
• Public Relations
• Trade Shows
• Corporate Events
• Hotel Management
• Resorts
• Catering
• Time Management
• Hospitality Management