Kelli Woods
Customer Success Professional | 10 Years Driving Adoption, Retention & Customer Strategy
- Role
- Customer Success Manager at Opiniion Inc.
- Location
- Riverton, UT, US
- LinkedIn followers
- 500 followers
Experience
Customer Success Manager
Sep 2024 — Present · Lehi, UT, US
Managed a $2M ARR portfolio of 20–30 mid-market and enterprise multifamily clients, partnering with marketing and operations leaders to drive adoption, retention, and long-term customer success.Maintained ~90% customer retention over 18 months, proactively identifying risk signals and collaborating with stakeholders to address operational challenges and strengthen customer relationships.Delivered quarterly business reviews (QBRs) with executive stakeholders to evaluate product performance, align on strategic goals, and uncover expansion opportunities.Achieved 100% CSAT among key decision-makers in recent surveys by providing consultative guidance and responsive customer support.Doubled revenue within the top account during the first year of management by expanding product usage across additional properties and users. Led the charge in onboarding all additional properties within the account in record timing. Led onboarding and enablement initiatives for new users and property locations, delivering tailored training that accelerated adoption and engagement.
Education
Utah State University
B.S, Family, Consumer, and Human Development; Family Finance
2009 — 2011
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.