Kelli Reid-Hawes
Lead Product Owner Agentic Ai & Automation @Cox Enterprises
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WORK HISTORY
Lead Product Owner Agentic Ai & Automation @Cox Enterprises
Atlanta, GA, US
Champion intelligent automation adoption by helping identify, prioritize, and integrate bots into daily operations. Support strategic automation initiatives by translating business needs into actionable development deliverables that align technology solutions with business value. Define, prioritize, and refine user stories and requirements across automation, enhancement, and tech-debt efforts to ensure continuous improvement. Maintain backlog health through effective prioritization, grooming, and collaboration with the Portfolio and Release Train to improve delivery outcomes. Partner with Engineering and business stakeholders to coordinate release plans, ensuring smooth deployments and production stability. Utilize AI-powered process discovery tools to uncover automation opportunities that enhance development throughput and reduce manual work. Track and communicate automation ROI, highlighting measurable cost savings and operational efficiencies. Promote a data-driven and AI-augmented product mindset to accelerate value delivery and adoption across teams. Collaborate with business users to refine requirements, recommend enhancements, and support adoption of new intelligent automation solutions. Contribute to the 2025 Cox AI Summit as Speaker Day Chair and served as Mentor to the winning team in the 2025 Cox Innovation Challenge, reinforcing commitment to enterprise innovation.
EDUCATION
Clark Atlanta University
Bachlor of Arts, Accounting
Keller Graduate School of Management of DeVry University
Master of Business Administration
ABOUT KELLI REID-HAWES
Value-driven, intellectually agile voice of the customer. Certified Scrum Product Owner (CSPO) engaging and collaborating with cross-functional teams by spearheading, designing, and delivering revenue-producing and labor-saving technology. Establish product roadmaps to align with the company’s global strategy, manage the development backlog and product lifecycle, and synchronize with development and business leaders.
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