Kelli Johnson
Global Customer Experience Leader: Orchestrating Transformational Change to Deliver Unparalleled Customer Delight
- Role
- Senior Director, Global Customer Experience Insights & Operations at Vertex Inc.
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Kelli Johnson
An accomplished Fortune 500 executive with over 20 years of experience, I am deeply committed to enhancing the client experience through a client-centric approach. Known for my innovative thinking, visionary outlook, and unwavering motivation, I bring a wealth of experience and a proven track record of success in competitive markets. My expertise lies in cultivating enduring and productive relationships with key partners, stakeholders, and professionals, driving impactful actions. I excel at managing multiple initiatives simultaneously in fast-paced environments, consistently delivering exceptional results.Leadership to me means instilling a culture of excellence, fostering alignment among employees, and ensuring dedication to exceeding client expectations.I adhere to a servant leadership philosophy, prioritizing the growth, well-being, and empowerment of my team members. I am dedicated to creating an inclusive environment where everyone can thrive authentically.
Experience
Senior Director, Global Customer Experience Insights & Operations
May 2024 — Present · US
Education
University of Minnesota
Bachelor of Science (B.S.), Organizational Development
University of Minnesota
Minor, Information Technology
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