Kelli Dixon
Student Support Service Specialist
- Role
- Technical Support Intern at Benco Dental
- Location
- Wilkes-Barre, PA, US
- LinkedIn followers
- 500 followers
About Kelli Dixon
Senior pursuing a degree in Computer and Information Systems, with a strong background in communication, critical thinking, and technical problem-solving. Previously spent seven years in the childhood education field after earning a Child Development Associate (CDA) credential, developing strong interpersonal and analytical skills.Currently employed part-time as a Student Support Service Technician at King\'s College, gaining hands-on experience in networking, troubleshooting, and IT support. Thrive in fast-paced environments, adapt quickly to new challenges, and have a passion for continuous learning. Ability to work under pressure, combined with technical expertise and problem-solving mindset, positions me as a strong asset in the field of information technology.Eager to leverage a diverse skill set and hands-on experience to contribute to innovative technology solutions. Let’s connect!
Experience
Technical Support Intern
Nov 2025 — Present · Pittson, PA, US
Administered and monitored endpoints through Microsoft Azure / Azure Active Directory, supporting device enrollment, access control, and compliance. • Utilized NinjaOne for remote monitoring, troubleshooting, and routine system maintenance. • Logged, tracked, and resolved support requests using Jira, and Snipe-IT for accurate documentation
Education
King's College
Bachelor's degree, Computer and Information Sciences and Support Services
King's College
Minor, Data Analytics
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