Kelli Bond

WORK HISTORY

ABOUT KELLI BOND

I have over 20 years of experience within the field of customer care from commercial to cooperate Heading up over the years problem departments with a 100% success rate Varied skills including Budgeting, account management, close client contact, kpis, planning, implementation of change and new processes. Full reporting with action plans for problem departments. Understanding the customer care journey from start to finish to ensure targets are met. Able to multitask and push a team to ensure excellent customer service in all aspects. Strong dedication and a positive can do attitude which filters through to the team.Board reviews, client reviews. Compliance, facilties management and strong knowledge of the fire and security field.Unafraid of change with a hands on attitude.Achievements have been making changes that work and have been proven in my previous roles.