Kelley Hood
Global Vendor Manager @Jazz Pharmaceuticals
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WORK HISTORY
Global Vendor Manager @Jazz Pharmaceuticals
GB
Attained promotion to role due to significant involvement on the project prior to launch#Managing 3rd Party Vendor relationship covering Operational Support Model, Bugs and Enhancements, Change Management and Budgets#Built and implemented global user Service Request Form and tracker and internal Smartsheet based processes#Introductions of processes to enhance how a multi company team can collaborate and achieve a seamless support model across users globally both internally and externally#Provided significant support and training throughout Hypercare and beyond post platform launch#Attended multiple offsites to promote the platform #Established project management in both the team and vendor to ensure delivery of tasks to time/cost whilst managing dependencies and risk#Established a global Super User Group to keep a touch point for raising ideas, promoting a cross functional support model with the user supporting the user#Leading regular calls with Super User groups and 3rd Party Vendor and driving a review of issues and resolutions
ABOUT KELLEY HOOD
Have accumulated a vast range of managerial skills, overseeing the entire delivery of key programs of work, from inception to completion, extensive project and program management experience with ability to deliver key strategic and tactical projects. Build strong, impactful relationships with staff, at all levels, stakeholders, suppliers and customers, supporting development and sharing key information as needed. Exemplary planning and organisational competencies with a particular passion for introducing change and process to enhance efficiencies, reduce waste and comply to best practice and standards.
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