Kelley Curtin

About Kelley Curtin

Focused on aligning strategy, people, and execution to help Customer Success organizations operate at scale.In my role, I serve as the connective tissue between leadership priorities and field execution—turning complex strategies into clear operating rhythms, enablement motions, and narratives leaders can confidently drive. My work spans success program design, leader readiness, community engagement, and cross‑functional alignment across Customer Success, AI innovation, and operational excellence.I partner closely with executives and senior leaders to- Translate strategy into executable programs and governance models- Enable leaders and managers with clear frameworks, messaging, and operating cadence- Drive alignment across people, process, and performance outcomes- Shape consistent narratives that connect business outcomes with human impactI’m known for bringing structure to ambiguity, clarity to complexity, and momentum to change—balancing rigor with empathy and precision with pragmatism. Whether launching new success programs, modernizing operating models, or elevating leadership communications, my goal is always the same: help teams move faster, smarter, and more cohesively.At my core, I care deeply about building environments where leaders are equipped, teams are recognized, and Customer Success can truly thrive.

Experience

1. Director Business Programs

   微软

   Jul 2022 — Present · Scottsdale, AZ, US

   Focused on aligning strategy, people, and execution to help Customer Success organizations operate at scale.In my role, I serve as the connective tissue between leadership priorities and field execution—turning complex strategies into clear operating rhythms, enablement motions, and narratives leaders can confidently drive. My work spans success program design, leader readiness, community engagement, and cross‑functional alignment across Customer Success, AI innovation, and operational excellence.I partner closely with executives and senior leaders to- Translate strategy into executable programs and governance models- Enable leaders and managers with clear frameworks, messaging, and operating cadence- Drive alignment across people, process, and performance outcomes- Shape consistent narratives that connect business outcomes with human impactI’m known for bringing structure to ambiguity, clarity to complexity, and momentum to change—balancing rigor with empathy and precision with pragmatism. Whether launching new success programs, modernizing operating models, or elevating leadership communications, my goal is always the same: help teams move faster, smarter, and more cohesively.At my core, I care deeply about building environments where leaders are equipped, teams are recognized, and Customer Success can truly thrive.

Education

• Washington State University

  BA, Communications

  1995 — 1999