Andrew Kelley
- Role
- VP Corporate Development & Ventures at Five9
- Location
- Dallas, TX, US
- LinkedIn followers
- 500 followers
About Andrew Kelley
https://substack.com/@acquireright I grew up on a working produce farm in MD. We…
Experience
VP Corporate Development & Ventures
Apr 2022 — Present
Responsible for inorganic growth initiatives focused mainly on acquisitions to add to Five9\'s impressive annual organic growth. Working with the team to drive M&A strategy, sourcing, execution, and integration. Selectively evaluating limited Series A-C venture opportunities that help Five9 build the most comprehensive technology ecosystem in the customer experience market. Five9 provides cloud contact center solutions to 2,500+ customers worldwide and facilitating billions of customer engagements annually. Five9 provides end-to-end solutions with digital engagement, analytics, workforce optimization, and AI to increase agent productivity and deliver tangible business results. The Five9 platform is reliable, secure, compliant, and scalable. Designed to help customers reimagine their customer experience, the Five9 platform connects the contact center to the business while delivering exceptional customer experiences that build loyalty and trust. To Partner with Five9: Key Words: Intelligent Cloud Contact Center, contact center as a service, CCaaS, digital engagement, analytics, workflow automation, workforce optimization, workforce experience management, AI, customer experience, customer journey, automated quality monitoring, agent productivity, supervisor productivity, customer satisfaction, lower call handle time, first call resolution, CX
Education
Massachusetts Institute of Technology
Master of Science - MS, Mechanical Engineering
Harvard Business School
Master of Business Administration - MBA
North Carolina State University
Bachelor of Science - BS, Mechanical Engineering
Skills
- Acquisitions
- Investments
- Entrepreneurship
- Start-Ups
- Business Planning
- Emerging Markets
- Mergers & Acquisitions
- Executive Management
- Leadership
- Private Equity
- Business Development
- Venture Capital
- Corporate Finance
- Business Strategy
- Strategic Partnerships
- Strategy
- Due Diligence
- M&a
- New Business Development
- Enterprise Software
- Management
- Software Development
- General Management
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