Kelley Rapoza

About Kelley Rapoza

I am an accomplished director-level IT management professional with extensive experience…

Experience

1. Senior Director of IT, Director of Engineering

   Charter Communications

   Dec 2019 — Present

   Served as a proven senior-level leader who inspired innovation and motivated teams to validate new wireless, mobile, portal, and SCP product rollouts on a national scale. • Drove partner-enhancing engineering to design and build optimal system environments across Charter\'s high-visibility initiatives to support the development and testing of proprietary products. • Led a high-performing team to validate wireless and mobile devices for existing and upcoming features offered by Charter and a team to validate individual components\' functionality using tools and expertise to triage and troubleshoot components and determine the root cause in failure cases. • Directed the team’s efforts to validate the architectural integrity for end-to-end feature flow based on business requirements and end-to-end systems comprised of billing, provisioning, activation, configuring, monitoring, managing, implementing, testing, and long-term regression on CPE devices, including routers and cable modems. • Managed the annual resource and equipment budgets to address Charter’s Product portfolio.

Education

• University of Connecticut

  Bachelor of Science, Political Science

Skills

• Visio
• Requirements Gathering
• Management Consulting
• Program Management
• Business Process
• Project Management Office (Pmo)
• IT Management
• Business Intelligence
• Business Process Improvement
• Data Warehousing
• Requirements Analysis
• Business Process Design
• Enterprise Architecture
• Project Portfolio Management
• Business Transformation
• Integration
• Sdlc
• Vendor Management
• Change Management
• Pmo
• Project Management
• Business Analysis
• Process Improvement