Kelley Otwell
Project Manager with a focus on perpetual process improvement.
- Role
- Implementation Manager at BuildOps
- Location
- Durham, NC, US
- LinkedIn followers
- 500 followers
About Kelley Otwell
A Project Manager experienced in team leadership with a demonstrated pattern of…
Experience
Implementation Manager
Jul 2025 — Present · Raleigh, NC, US
Ensure all deliverables for activations are achieved on time and to the satisfaction of customers.Consistently review business process results to drive continued improvement in our initial engagements with customers.Work closely with the sales team to understand customer expectations in order to craft an amazing deployment experience that will drive customer satisfaction and loyalty.Demonstrate creativity, foresight, and mature judgment in anticipating and solving problems.Facilitate meetings and give product demonstrations to internal and external stakeholders.Perform user acceptance testing on new workflow, scripts, or solutions prior to implementation.Develop a deep understanding of the BuildOps application and its functionality.
Education
Thomas Edison State University
Bachelor's degree
2022 — 2025
Skills
- Network Administration
- Cat6
- Microsoft Office
- Pc Maintenance
- Preventive Maintenance
- Information Assurance
- Coax
- Network Security
- Server Administration
- Fiber Optic Cable
- Network Installation
- Voip
- Physical Security
- Cat5e
- Polygraph
- Business Correspondence
- Computer Hardware Troubleshooting
- Cat5
- Laptops
- Help Desk Support
- Customer Service
- Military Training
- Linux
- Computer Network Operations
- Windows Server
- Switches
- Software Installation
- Active Ts/Sci Clearance
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