Kelley Niemi

Experience

1. Information Technology Specialist

   Maine Pointe

   Mar 2019 — Present · Boston, MA, US

   Develop and deliver professional development courses for newly implemented cloud computing and financial suite. Collaborated with leadership to establish a training to meet corporate leadership development standards and support the global implementation of Office 365 and Netsuite.Managed the development and maintenance of Microsoft SharePoint sites for global projects, departments, collaboration that included workflows and automation streamlining processes and eliminating the need for outside services. Plan, design and implement full scale migration from on-premise SharePoint environment to SharePoint online.Designed and implemented an online library of training materials that included user manuals, quick reference cards, recorded webinars and e-Learning modules to support just-in-time and job transition needs that provided a central repository for training materials to the global organization.Manage all aspects of site administration and day-to-day operations for the corporate office consisting of global office personnel and remote external contractors. Involved in all local and global IT projects including scalable solutions, software deployments, migrations, imaging machines, connecting audiovisual equipment and new technologies. Expediently delivered troubleshooting and issue resolution to a global audience of employees, vendors and contractors resolving issues and answering questions. Support the Duxbury office and troubleshoot a variety of IT issues. Handled all aspects of IT setup and termination procedures for employees and contractors.

Education

• Plymouth State University

  Marketing

Skills

• Sharepoint
• Software Documentation
• Training
• Program Management
• Project Management
• Management
• Troubleshooting
• Technical Writing
• Employee Training
• Access
• Html
• Instructional Design
• Windows
• Windows 7
• Microsoft Office
• Active Directory
• Mobile Device Management
• Airwatch
• E-Learning
• Microsoft Office 2013
• Sharepoint Designer
• Concur
• Cornerstone
• Adobe Creative Suite
• Windows 10
• Office 365
• System Center Configuration Manager (Sccm)
• Workday
• Technical Support
• Help Desk Support
• Exceeding Targets
• Microsoft Exchange
• Adobe Acrobat
• Adobe Captivate
• Voice Over Ip (Voip)
• Customer Service
• Public Speaking
• Social Media
• Leadership
• Microsoft Intune